Bolivar Store Policies
Welcome to Bolivar!
We are committed to providing a safe, smooth, and fair shopping experience for all our customers. By using our website or services, you agree to the following policies:
1. Usage Rights & License
We grant you a limited, non-exclusive license to use the Bolivar website for personal, non-commercial purposes.
Strictly prohibited:
Reselling or commercially exploiting any part of the website.
Modifying, copying, distributing, or publishing any content without prior written permission.
Using data mining tools, bots, or similar methods to extract website content.
Using the website in any way that may damage, disrupt, or compromise our services or security.
🔒 All rights reserved to Bolivar. Any violation of these terms may result in legal liability.
2. Payment Policy
Currently, payments are accepted only through:
Cash on Delivery (available in Cairo only).
Vodafone Cash.
InstaPay transfer.
For prescription glasses (frames + lenses), a 50% upfront payment is required, as lenses are custom-made according to the customer’s prescription. These lenses are covered by an execution guarantee, similar to a doctor’s prescription.
3. Shipping & Delivery Policy
Cairo: Delivery available with Cash on Delivery or electronic payments.
Other governorates: Delivery available only with electronic payments (Vodafone Cash or InstaPay).
Prescription glasses: May take additional time (2–7 business days) to prepare lenses according to the medical prescription.
Remote areas: Delivery schedules may vary.
Free shipping is available on all orders.
⏰ Delivery hours: 9:00 AM to 11:59 PM.
4. Return & Refund Policy
Returns are accepted within 14 days from the date of receipt.
Refunds are processed within 3–7 business days after product inspection.
Items must be unused, undamaged, and in their original packaging.
Non-returnable items:
Contact lenses.
Custom-made prescription lenses.
Products sold in clearance sales with 50% discount or more.
Items showing signs of use.
❗ Shipping fees (if applicable) are non-refundable.
5. Order Modification & Cancellation
Orders can be modified or canceled only before execution or shipping.
Once execution begins (especially for custom prescription lenses), cancellation or modification is no longer possible.
6. Warranty
All Bolivar eyewear is covered by a 1-year warranty against manufacturing defects.
Custom prescription lenses are guaranteed according to the execution of the doctor’s prescription.
Warranty does not cover damages caused by misuse or negligence.
7. Customer Responsibility for Prescription Accuracy
The customer is solely responsible for the accuracy of the medical data (prescription or lens measurements) provided.
Bolivar processes lenses strictly according to the submitted prescription and bears no responsibility for errors resulting from inaccurate data.
8. Privacy & Data Protection
We are committed to protecting your personal data in compliance with Egypt’s Personal Data Protection Law No. 151 of 2020.
We never sell or share your personal information with third parties without your consent.
All financial transactions are conducted through encrypted channels to ensure maximum security.
9. High Prescription Lens Availability
High prescription powers are subject to stock availability.
Customers must confirm availability with a Bolivar optician before placing their order.
10. Promotions & Discounts Policy
Promotions and discounts are valid for a limited time or while supplies last.
Multiple offers or discounts cannot be combined on the same order.
11. Limitation of Liability
Bolivar is not responsible for any damage resulting from the improper use of products.
Products are intended for personal use only. Any use beyond their intended purpose is the sole responsibility of the customer.
12. Contact Us
📱 WhatsApp: 01159399191
⚠️ Important Notice: Bolivar is an online-only store. We serve our customers exclusively online and do not operate any physical branches.